At Real Rustic Sourdough, we stand behind every product we create. Our goal is to help you bake with confidence, joy, and ease — without stress or overwhelm. If something isn’t right, we’re here to help.
🫙 Lifetime Sourdough Starter Replacement Guarantee
Your success matters to us.
If your Real Rustic Sourdough starter ever stops thriving — whether it’s next month or years from now — we’ll replace it free for life.
Simply contact us with your order details and we’ll send you a fresh, active starter so you can keep baking without worry.
🛍️ Returns & Refunds — Tools & Accessories
This applies to tools and products such as bannetons, bench scrapers, lames, whisks, kits, and accessories.
30-Day Change of Mind Returns
If you change your mind within 30 days of receiving your order:
- Items must be unused, in original condition, and in original packaging
- Return shipping costs are the customer’s responsibility
- Once the item is received and inspected, a refund will be issued to the original payment method
Faulty or Damaged Items
If your item arrives damaged or is faulty
- Contact us within 7 days of delivery
- Include your order number and clear photos of the issue
- We will offer a replacement or refund — your choice — at no additional cost